Last Updated: August 2026
Thank you for shopping at Gerber Gear Shop.
Return Eligibility
We accept returns within 30 days of delivery. To qualify for a return:
- The item must be unused and in its original condition.
- The item must include all original packaging, accessories, manuals, and components.
- Proof of purchase or order confirmation must be provided.
- Only complete products are eligible for return. Partial returns, damaged returns caused by misuse, or incomplete products will not be accepted.
Non-Returnable Items
We do not accept returns for:
- Used or damaged products not caused by shipping issues.
- Products missing original packaging or components.
- Gift cards, downloadable products, or clearance items where applicable.
Return Process
To initiate a return, please contact us at:
Email: [email protected]
Phone: 856-962-2638
Please include:
- Order number
- Reason for return
- Photos (if the product is damaged or defective)
If approved, return instructions will be provided.
Return Address
503 Ironwood Ct
Elyria, OH 44035
United States
Refunds
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refund processing may take 5-10 business days depending on your payment provider.
- Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. We may request photographs to verify the issue.
Exchanges
Exchanges are available only for defective or damaged products, subject to product availability.
Contact Us
Email: [email protected]
Phone: 856-962-2638